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Refund Policy

Thank you for shopping with us. Please read all policies carefully before placing your order.

By purchasing from our website, you agree to all terms, conditions, policies, and disclaimers listed below.

All sales are final. We do not offer refunds, returns, or exchanges unless an item arrives defective or the incorrect item was sent.

Please review your order carefully before completing your purchase.

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We are not responsible for products that are damaged due to customer handling, misuse, dropping, improper storage, accidents, negligence, alterations, or normal wear and tear after delivery.

If a product has been:

  • Used

  • Dropped

  • Mishandled

  • Altered

  • Damaged by the customer

no refund, replacement, or exchange will be issued.

If you receive a defective item, you must contact us within 48 hours of delivery.     

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To submit a defective item claim, please email: info@thelacegalleryllc.com and  provide:

  • Your order number

  • Clear photos and/or videos of the issue

  • A description of the defect

After review and approval, we may offer:

  • A replacement

  • Store credit

  • A refund, at our discretion

Claims submitted outside of the 48-hour window may not qualify for review.

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Customers are responsible for all return shipping costs unless otherwise stated.

If a return is approved, the customer must purchase and provide the return shipping label.

We are not responsible for returned packages lost or damaged during transit.

Refund Processing/Shipping Policy

Approved refunds will only be issued after the returned product has been received and inspected.

Refunds are processed back to the original payment method. Please allow several business days for your bank or payment provider to complete processing.

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Once an order has been shipped and tracking information has been provided, responsibility transfers to the shipping carrier.

We are not responsible for:

  • Lost packages

  • Stolen packages

  • Delayed deliveries

  • Carrier shipping delays

  • Packages marked as delivered

  • Incorrect addresses entered at checkout

If your package is lost or delayed, you must contact the shipping carrier directly to file a claim.

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Customers are responsible for entering the correct shipping address at checkout.

Orders returned due to incorrect or incomplete shipping information may require additional shipping fees before reshipment.

What to include in the Refund Policy

Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.

Product Disclaimer/ Chargebacks

By purchasing and using our products, you acknowledge that all products must be used properly and with care.

We are not responsible for damage, injury, misuse, improper handling, accidents, negligence, or results caused by incorrect use of any product purchased from our website.

Customers assume full responsibility for the use and care of all products after delivery.

We are not liable for:

  • Improper use or application

  • Products damaged after delivery

  • Accidental dropping or mishandling

  • Normal wear and tear

  • Indirect, incidental, or consequential damages

Results may vary depending on individual use, technique, maintenance, and handling.

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By purchasing from our website, you agree to all store policies and terms listed on this website.

Fraudulent chargebacks for delivered products or violations of this policy may result in denied future purchases and supporting documentation being submitted to your payment provider.

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We reserve the right to update or modify these policies at any time without prior notice.

Continued use of our website and services constitutes acceptance of these policies and terms.

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​By placing an order through this website, you acknowledge that you have read, understood, and agreed to all policies listed above.

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